Top FAQ

  1. General
  2. How can I support a cause (Champions and Fundraising pages)
  3. What are Campaigns?
  4. About Donations
  5. How can I Invite my friends and Share?
  6. How can I export my contact list?
  7. About my give2gether Account

 

General questions:

Q. What is give2gether?

A. give2gether is a simple way to let donors and charitable campaigns come together on-line. You can make a donation and invite others to join you in support of the cause and by that, increase your donation’s value. If you would like to make additional impact, you can also setup a personalized fundraising page, make a pledge, inform your friends and family and get them to give too.
 

How to set up a personal fundraising page?

Helping your nonprofit is done best by telling others why did YOU choose to support this cause.

You do so by simply setting up your own fundraising page and becoming a champion. The good news:

  • It only takes 5 minutes

  • You can set your own fundraising goal, and ask your friends to help you reach it.

  • You can track your progress and see how your friends support you.

Here is a quick guide to get you started in 3 easy steps

 

 

Q. Can I change my display Name on my personal fundraising page?

  • First, login to your give2gether account, and click on "my give2gether" link at the top of the page. 
  • Look for the link "My Profile" at the left navigation bar

 
 
Note: the default give2gether display name is set for First name and Last initial.
 

 

Q. Can I change my profile Image?

  • First, login to your give2gether account, and click on "my give2gether" link at the top of the page. 
  • Look for the link "My Profile" at the left navigation bar
  • Click the "Browse" button to modify your public profile image.

 

About campaigns:

Q. How can I subscribe to campaign updates?

A. When making a contribution, you can choose to receive updates. You can also subscribe to updates on the campaign page, when asking the fundraiser a question about the campaign.

Q. How can I unsubscribe from campaign updates?

A. At the bottom of all update e-mails, you’ll see an “unsubscribe” link. Simply click the link to send us an e-mail that will stop the updates from being sent to you.

 

About donations:

Q. How does the donation process work?

A. Your donation to a campaign go directly to the nonprofit through its payment processor (e.g. Paypal, IATS, SAGE, Network for Good, etc).

 

Q. Is my donation tax-deductible?

A. As long as the Nonprofit you donate to has tax-exempt, you will receive a tax receipt.

Q. Does give2gether help me keep track of my donations?

A. For each donation you make, you will receive an e-mail with a numbered receipt so you can keep track of your donation.

Q. Can I change my Name or my Last Name "after" I made a donation?

A. Yes.

 

  • Login to your give2gether account, and click on "My give2gether" link at the top of the page. 
  • Look for the link "My Profile" at the left navigation bar

 

 

Q. I intended to make my donation anonymous and yet my name shows up. How can I change it?

A. When you return from your first donation on give2gether, you can actually determine how your public profile be presented (i.e. first and last initials, Last name and first letter of first name or full name). If you skipped that step, don't worry!

  • Login to your give2gether account, and click on "My give2gether" link at the top of the page. 
  • Look for the link "My Profile" at the left navigation bar (Note: the default give2gether display name is set for First name and Last initial.)
  • Change the way you want your name to be displayed as.
  • Click Save

 

 

Q. Can I make a donation on behalf of my company / my relative?
A. Yes - You can donate on behalf of someone else assuming of course your have their authorization to use their credit card. This way, you can get someone else's name - not yours - on the Donors Page and on the donation receipt. 

 

You must be signed out from your own give2gether account.

If you are logged in and know how to Sign out, do that first and then continue to step 3 below.

Alternatively, follow step 1-2-3 below.

 

 

If you want to get the credit, make sure you make the donation on your personal fundraising page

 

 

Step 1: click the "donate" button on the main campaign page.

Step 2: Once on the donate page, if you are signed in, there will be a notification saying "You are donating as{Your Name will appear here}. If that is not your intention click here first."

Click the link that says "click here". This will sign you out and let you donate on behalf of someone else. Don't worry; you will always be able to sign back in with your give2gether user.

 

 

 

 

 

 

 

 

 

Step 3: once you complete the donation, you can register your company, dad or uncle for this donation to create their own give2gether account, separate from your personal give2gether account.

 

Q. I want to donate to my friend but I can't find their personal page?

A. All you need to do is be on the right page. Making a donation is credited to a specific fundraiser as long as it is done on her/his fundraising page.


In order to that, simply bookmark the personal fundraising page you want to donate to, so you can find it later or alternatively, look for the fundraiser's page on the main campaign page, under the Donor's leader board.

 

Q. What are the possible methods of payment?

A. International Debit Card, International Credit card, or PayPal. All payments are done through the highest industry standard secure systems and comply w PCI regulations.


 

About inviting friends:

Q. How to send invitations to your email contacts. 

A. Click HERE for for a detailed "how-to".  

 

Q. How do I invite my friends?

A. Inviting friends is easy. The easiest way is to search your online contacts on AOL, Yahoo, Gmail, Hotmail, Windows Live, etc.

You can also upload your address book from Microsoft Outlook, Mac OS X, or any other CSV file. You can also manually type in contact information. Then you can select which contacts you'd like to send an invitation to.

Note: give2gether will not send your contacts any e-mail without your permission. For more information please see our Privacy Policy.

 

Search Online Contacts  

 Yahoo
 
 
 Gmail
 Windows Live,MSN             
 AOL
 Plaxo
 

 

Upload Address Book

 Microsoft Outlook
 Mac OS X Address Book
 Other (CSV file)

 

Add Contacts Manually

 Enter Contacts Manually

 

 

Q. How Can I Export Addresses From My Mac Address Book?

A. If give2gether import isn't compatible with your version of OS X, use a program to convert the default vCard format exported by Apple's Address Book/Contacts application to a .CSV file. 

  • Step 1: Export your Mac OS X Email list into a file called vCard (a format exported by Apple's Address Book/Contacts application)

1. Convert that vCard exported list into .CSV file, which is a more commonly used file format (Comma Separated Values). This can be done by a number of 3rd party software tools, like vCard converter from http://labs.brotherli.ch/vcfconvert/. Make sure you set it up properly as can be seen in the setting below

2. Save your CSV file. The converted file is automatically downloaded to your computer. If you're not prompted where to save the file, you'll find it in the "Downloads" folder on your computer.

Inline image 2

 

 

Now, don't forget to move into step 2...

  • Step 2: Import your CSV file
1. Log into your give2gether account 
2. Click on Invite
3. Click on Add Contacts. 
4. Under Upload Address Book, choose "Other (CSV file)"

 

Q. Can I import my contacts from my Verizon account or another online Webmail account?

A. Sure! we have made it possible to upload your contacts from any online service which helps you set your contacts free. That is, if you can export your contacts, we can help you upload them into your give2gether account. Here is how:

NOTE: The "How to" below is an example tailored for a Verzion account but can be used with almost all online webmail providers. Simply look for "Export Contacts" and follow the steps to complete Step 1

Step 1 - Export Contacts from Verizon

1. Log into Verizon Backup Assistant
2. Click on Export to CSV
3. Save File as (or Rename to) Contacts (it should already be converted to CSV so including .csv is redundant)

 

Step 2 - Import Contacts to give2gether
 
Now, log into your give2gether account 
1. Click on Invite
2. Click on Add Contacts. 
3. Under Upload Address Book, choose "Other (CSV file)"
 
 
Q.  How does inviting friends to make a donation change my impact on a campaign?

A. When you invite friends to make a donation, you increase awareness of the campaign among people you trust and who are likely to give. And remember, they can invite their friends too!

 

Q. Is my list of friends secure?

A. give2gether is committed to the safety of your information, your list of friends is yours alone. We will never make use of that information.

 

Q. Can I invite more friends later?

A. Yes. At the end of the donation process, you will receive an e-mail that lets you log into the system and invite more friends.

 

Q. Can I delete friends from my list?

A. Yes. On the "Invite friends" page, you can select contacts from your list and delete them.

 

Q. Can I block a Friend from sending me mail through the system?

A. Yes. Using a link at the bottom of the e-mails that you receive from friends, you can choose not to receive future e-mails from that person.

 

Q. Will my friend know I blocked them?

A. No, they won't.

 

About my give2gether’s account:

Q. How do I register to give2gether?

A. You become a give2gether registered user automatically when you make a donation. You create your personal login details (email and password), so that you can log into the system at any time, track the campaign’s progress, and make your impact even greater by inviting more friends. Your information will not serve for any other purpose.

 

Q. I can't login to my give2gether account - How do I reset my password?

A. Click on "sign-in" at the top right of the page and look for the link "forgot password". An email with link will be sent to your registered email address allowing you to reset your password.