Will mobile tools help turn empathy into action?
Posted April 26, 2011 by Alicia Zur-Szpiro
Guest post by J.D. Lasica Founder, Socialbrite.org
Perhaps the most anticipated keynote at Thursday’s Where 2.0 conference in California's Silicon Valley came from D.J. Patil, the former chief scientist of LinkedIn who is now chief product officer of the hot Silicon Valley startup Color, which recently raked in $41 million in venture backing.
Patil gave a memorable presentation about how we’re connecting to each other in new ways using social tools. Toward the end of his talk he began pondering how we’re starting to see empathy turned into action through the power of proximity.
Color is one of the new breed of social media sharing apps that lets you share images, video and text with the public – and, this is key, not just your friends or social network but with everyone. Every photo or video you share in Color can be seen almost instantly by anyone nearby using the app, so if you’re at an event, your uploads become part of a greater visual story, with lots of points of view. (Here’s a quick video demo.) Color is like a Twitter for images.
We’ve known for some time that people are increasingly willing to share social objects online with family, friends and, increasingly, the public at large. (Thank you, Facebook, YouTube and Flickr.) And while the vast majority of this social sharing is done for entertainment purposes, and a small subset revolves around business or commerce, an even smaller centers on social good, causes and social justice.
You may have noticed the larger trend taking place in the social causes space over the past few years: People increasingly want to help a specific person, cause or project rather than a general cause or organization. So you see people loaning money to specific entrepreneurs on Kiva, donating to community projects on Jolkona, funding specific public classroom projects on DonorsChoose and helping out specific individuals or causes on give2gether.
Until now, location hasn’t been a major part of this conversation. But perhaps that’s about to change.
In his presentation, Patil outlined a vision where physical proximity adds context to a location, leading to an increase in the level of trust and familiarity between participants, whether they’re neighbors, attendees at a wedding or eyewitnesses to an event.
“Technology should enable us to share each other's experiences through each other's eyes, helping us walk a mile in someone else’s shoes,” he said. “That leads to empathy, which in turns spurs people to take action. It changes the paradigm.”
I sat down with Patil after his talk for a quick interview. “As you’re able to follow someone’s stream or thread and really get a sense of what’s happening with the person,” he said, “suddenly you’re able to combine proximity with his or her well being. If this person isn’t feeling well, how do I move that empathy to compassion and action? Maybe it’s bringing the person a bowl of soup or checking in on them. It can come in all sorts of forms.”
Under the current models of online interaction, he said, “there’s no easy way right now for you to say, ‘This person needs my help.’ Or, ‘How do I assist you?’ We’re all dancing around that question.”
But a new generation of social tools may begin to change that. “You can meld all these elements by using social tools,” he said. “It starts with proximity data but it goes much further. You have to be in physical proximity with people to achieve that level of bonding. We’re focused on enabling and extending those kind of close, nearby, immediate relationships.”
In other words, help thy neighbor – literally.
Patil had to rush off, after saying that Color would continue to evolve in new directions over the next year with the input of the community. And, to be clear, he didn't offer a lot of examples of how "location-aware empathy" (my term, not his) might work.
It's also not clear whether Color’s product roadmap will include efforts to bring proximity data to established social causes or whether it will attempt to foster more ad hoc philanthropic encounters. But the potential is there.
Color is just one of the likely apps in this empathy arsenal of mobile and social tools that appear to be emerging. Let’s keep a close eye on this to see where this is heading -- and whether this will bring philanthropy closer to home.
What do you think? Do you agree or disagree about the power of proximity to spur people to take offline action?
J.D. Lasica is founder of Socialbrite.org, which provides social media consulting services for nonprofits and a sharing center with hundreds of free tutorials, articles and resources. Follow J.D. on Twitter at @jdlasica.